We Care
for Our Customer

Thanks to our Customer Care, we take care of you – wherever you are, whenever you need us. Find out how we can help you and get in touch with us. We’re here for you.

Marchesin Group Customer care
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Remote Assistance and TeleService

By using new technologies we see exactly what's happening on board your machine in real time, so we can offer remote assistance, and provide you with aggregate data that can be used to optimise efficiency and avoid the need for emergency maintenance. This is the triumph of Industry 4.0, also in Customer Care.

Remote Assistance and TeleService

By using new technologies we see exactly what's happening on board your machine in real time, so we can offer remote assistance, and provide you with aggregate data that can be used to optimise efficiency and avoid the need for emergency maintenance. This is the triumph of Industry 4.0, also in Customer Care.

Services
Service

We listen to your requests and offer solutions to solve your problem, wherever you are and whenever you need us.

Spare parts
Spare Parts

Our efficient and flexible department coordinates all spare parts requests and shipment worldwide.

Customised Solutions
Customised Solutions

Customisation is our forte, and that extends to assistance, so that you can change product format whenever you wish.

Training
Training

We provide in-house training not just for our workforce but for customers too, giving them the skills needed to deal with all scenarios.

Our services and activities

customer care1

Customised solutions, top-quality spare parts, dedicated assistance and technical training for your operators. We go the extra mile.

customer care1

Our services and activities

Customised solutions, top-quality spare parts, dedicated assistance and technical training for your operators. We go the extra mile.